Testimonials お客様の声
There are about 40,000 ramen stores in Japan, constituting in a 700 billion yen market. Overseas competition is catching up. In Singapore alone, there are more than 150 establishments. How does Tonkotsu Kazan Ramen fare? Here is what our customers say:
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Mr Lee, a banker: “Very excellent food! I’ll bring my family for dinner next time.”
Lesson 1: Create value – When you serve ramen that is tasty and free of additives, a loyal following will naturally form. We focus on creating customer value.
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Property agent Lilian, a regular customer, told us that she found our newest addition, hinomaru (tomato) kazan ramen, delicious.
Lesson 2: Change is the only constant – we started with just four types of signature kazan ramen, but every now and then, we listen, and surprise our customers with new flavours, localized to suit each market.
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Mr Lim, a lawyer, commended the Liang Court team for good service all round: being served water without having to ask and getting the choice of saltiness of his ramen. In our recent appraisal, we also promoted employees who displayed qualities that were in sync with our company’s missions and guidelines for actions.
Lesson 3: Help each employee discover their endless possibilities – From store manager to employee, everyone undergoes systematic training, especially in quantitative learning. In tight labour markets, our formula increases productivity and maximizes returns.
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